Player Service Agreement

This Player Service Agreement (the “Agreement”) is entered into between:

SpentyAI — a sole proprietorship registered under the Madhya Pradesh Shops and Establishments Act, 1958 with registration number INDO260417SE002702, with its registered office at:

102, Midrise Street, M-27, SS Infinitus Phase 2-B, Lasudiya Mori, Indore — 452010, Madhya Pradesh, India

(hereinafter referred to as “SpentyAI”, “Platform”, “Turfgrass.in”, “we”, “us”, or “our”),

AND

The Player — any person who accesses, browses, signs in to, books through, or otherwise uses the Turfgrass.in marketplace, whether via the website at www.turfgrass.in, the Turfgrass.in iOS app, the Turfgrass.in Android app, or the Turfgrass Telegram bots (hereinafter referred to as the “Player”, “you”, or “your”).

SpentyAI and the Player are individually referred to as a “Party” and collectively as the “Parties”.

“Platform” means the Turfgrass.in marketplace — the website at www.turfgrass.in, the Turfgrass.in iOS and Android mobile applications, and the Turfgrass Telegram bots, in each case as operated by SpentyAI.

“Turf” means the sports turf premises listed on the Platform by a third-party owner (“Owner”). The Owner — not SpentyAI — owns and operates the Turf.

“Listing” means an Owner’s published profile of a Turf on the Platform.

“Booking” means a confirmed reservation by the Player of a time slot at a Turf through the Platform.

“Slot” means a specific bookable time window at the Turf (e.g. 7:00 PM to 8:00 PM on a given date).

“Booking Amount” means the total amount paid by the Player for a Booking, inclusive of the Owner’s charges, applicable GST, and any payment-gateway or platform fees.

“Owner Service Agreement” means the separate agreement between SpentyAI and each Owner, governing the Owner’s listing of a Turf on the Platform, available at www.turfgrass.in/legal/owner-service-agreement.

3.1 SpentyAI operates the Platform as a booking marketplace. The Platform’s role is limited to:

1. displaying Listings of Turfs to Players;
2. accepting Player Bookings on Slots that an Owner has made available;
3. collecting payment from Players via the integrated payment gateway (currently PayU);
4. confirming Bookings to the Player and the Owner; and
5. remitting payouts to the Owner.

3.2 SpentyAI is not the operator of any Turf. SpentyAI does not own, manage, maintain, supervise, staff, clean, light, or otherwise run any Turf. SpentyAI has no role in the physical condition of the Turf, the safety of the premises, the conduct of other Players at the Turf, the supply of equipment, the provision of refreshments, or any other aspect of the Owner’s business other than the booking and payment facilitation services expressly described in this Section 3.

3.3 The Platform is provided on an “as-is” and “as-available” basis. SpentyAI does not guarantee uninterrupted availability of the Platform, the accuracy of any Listing, or the quality of any Turf.

4.1 To use the Platform and make a Booking, the Player must:

• be at least 13 years of age. Players between 13 and 18 may use the Platform only with the consent of, and under the supervision of, a parent or legal guardian who agrees to be bound by this Agreement on the Player’s behalf;
• have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872;
• provide accurate and up-to-date information (name, email, phone, etc.); and
• use the Platform in accordance with all applicable laws and the rules set by each Owner at their Turf.

4.2 SpentyAI reserves the right to refuse service, suspend, or terminate an account at any time, with or without cause, including but not limited to where the Player has supplied false information, engaged in fraudulent activity, repeatedly no-showed, or violated this Agreement.

5.1 Booking creation. The Player selects a Turf, a date, a Slot, and a sport. The Player completes payment via the integrated payment gateway. A Booking is confirmed only after the payment gateway returns a “success” status to the Platform.

5.2 Booking confirmation. Upon confirmation, the Platform sends the Player a Booking confirmation via in-app notification and (where contact details are on file) email and SMS. The Booking confirmation contains the Booking ID, Turf name and address, date, Slot, sport, players capacity, and payment receipt details.

5.3 Honouring confirmed Bookings. Owners are contractually required (under their separate Owner Service Agreement) to honour every confirmed Booking. Where an Owner nevertheless fails to honour a confirmed Booking, the consequences set out in Section 7.2 apply.

5.4 No transfer. Bookings are personal to the Player and may not be transferred, sold, or rented to a third party. The Player may invite friends or teammates to play with them at the Turf, provided the Player is present.

6.1 Owner Charges. The per-hour or per-slot price for each Turf is set by the Owner and displayed on the Listing prior to checkout. Pricing may vary by day of week, time of day, or season under the Owner’s dynamic pricing rules.

6.2 GST. Sports facility booking is a taxable supply under the CGST Act, 2017, classified under SAC 999652, attracting Goods and Services Tax (“GST”) at the prevailing statutory rate of eighteen percent (18%). The Platform collects GST from the Player at checkout on behalf of the relevant Turf Owner and remits it to the Owner as part of the Owner’s settlement. The Owner — not SpentyAI — is the supplier of record and is responsible for remitting the GST so collected to the Government in accordance with applicable tax law. GST may be displayed as included in the price or as a separate line item, depending on the Owner’s election in the owner dashboard. The total amount the Player sees at checkout is the total amount the Player will be charged.

6.3 Payment gateway fees. The Platform’s payment gateway (currently PayU) levies a transaction fee, which is displayed transparently at checkout where applicable.

6.4 Platform commission. As of the Effective Date, SpentyAI does not charge any commission to the Player. SpentyAI reserves the right to introduce a platform commission in future on reasonable notice via the Platform itself; any such commission shall be displayed prior to checkout.

6.5 Currency and tax residence. All prices and payments are in Indian Rupees (₹ / INR). Bookings are concluded in India and are subject to Indian tax laws.

7.1 Player Cancellations — Not Permitted

7.1.1 Once a Booking has been confirmed and payment has been received, the Booking is non-cancellable and non-refundable by the Player.

7.1.2 The Player cannot cancel a confirmed Booking through the Platform and shall not be entitled to any refund for a Player-initiated cancellation, whether the cancellation is communicated to SpentyAI, to the Owner, or to a third party. This policy mirrors the corresponding clause in the Owner Service Agreement and is the basis on which Owners offer their inventory on the Platform.

7.2 Owner Cancellations — Player is Made Whole

7.2.1 In the rare event an Owner cancels or fails to honour a confirmed Booking, the Player is entitled to a full refund of the Booking Amount (including GST, gateway fees, and any other amounts paid by the Player). The Owner is contractually liable to SpentyAI for the refund plus a separate penalty, as set out in the Owner Service Agreement.

7.2.2 Refunds under this Section 7.2 are processed by the Platform back to the original payment instrument, typically within seven (7) business days of confirmation by SpentyAI that the cancellation occurred.

7.3 No-Show by Player

7.3.1 If the Player does not arrive at the Turf within the booked Slot, the Player forfeits the entire Booking Amount. No refund will be issued. The Owner is entitled to keep the full Booking Amount as compensation for the unused Slot.

7.4 Player Complaints

7.4.1 If the Player believes that a Booking was not delivered as described (for example, the Turf was closed, unsafe, or grossly mis-described compared to the Listing), the Player must email [email protected] within seven (7) days of the booked Slot with the Booking ID and a clear description of the issue.

7.4.2 SpentyAI may, at its sole discretion, investigate the complaint, review evidence from the Player and the Owner, and determine an appropriate resolution which may include a partial or full refund, or a credit applicable to future Bookings. SpentyAI’s determination is final and binding for the purposes of refunds under this Agreement.

7.5 Force-Majeure Cancellations

7.5.1 Where a Booking is cancelled by the Platform or by the Owner due to a Force Majeure Event (Section 16), the Player shall receive a full refund of the Booking Amount. No additional compensation is payable by SpentyAI in such circumstances.

8.1 The Player acknowledges and agrees that:

• Use of the Turf is at the Player’s own risk. Sports — including cricket, football, pickleball, badminton, tennis, volleyball, basketball, hockey, and kabaddi — involve risk of injury. The Player participates voluntarily.
• The Owner sets the house rules at each Turf (no metal studs, no glass containers, no smoking, no alcohol on premises, etc.). The Player shall comply with all rules of the Turf, whether displayed at the premises or communicated by the Owner.
• Required permissions. The Player is responsible for obtaining any external permission required to use the Turf (e.g. parental consent for minors, club consent for restricted facilities).
• Safety equipment. The Player is responsible for bringing appropriate safety equipment (helmets, pads, gum-shields, gloves, etc.) where the chosen sport reasonably requires it.
• Damage to property. The Player is liable for any damage caused by the Player or members of the Player’s party to the Turf, fencing, lighting, nets, equipment, or any other property belonging to the Owner or to other Players.
• Conduct. The Player shall not engage in violent, abusive, harassing, discriminatory, intoxicated, or otherwise unsafe conduct at the Turf. SpentyAI may suspend the Player’s account, and Owners may refuse entry to repeat offenders.

8.2 The Player agrees to vacate the Turf at the end of the booked Slot to allow the next Player to commence their Slot on time.

9.1 The Player acknowledges and agrees that:

• SpentyAI is a booking facilitator only;
• SpentyAI has no operational involvement in the running, maintenance, supervision, staffing, safety, or condition of any Turf;
• SpentyAI does not inspect, audit, or certify any Turf or its facilities; and
• SpentyAI’s role is limited to publishing the Listing, accepting the Booking, processing payment, and remitting the payout to the Owner.

9.2 SpentyAI shall have no liability whatsoever, whether in contract, tort (including negligence), statute, or otherwise, for:

• any injury, death, illness, or harm of any kind suffered by the Player or any third party at, on, or in connection with the Turf;
• any loss, theft, damage, or destruction of property (whether belonging to the Player, other Players, the Owner, or any third party) at, on, or in connection with the Turf;
• the suitability, safety, cleanliness, or playability of the Turf;
• the conduct of other Players, spectators, staff, or any third party at the Turf;
• the Owner’s compliance or non-compliance with applicable laws and regulations;
• the accuracy of any Listing (photographs, descriptions, prices) — these are provided by the Owner;
• any consequential, indirect, incidental, special, punitive, or exemplary damages of any kind; or
• any loss of enjoyment, loss of opportunity, or loss of goodwill.

9.3 Aggregate cap. To the maximum extent permitted by applicable law, SpentyAI’s aggregate liability under or in connection with this Agreement, irrespective of cause of action, shall not exceed the lesser of (a) the Booking Amount actually paid by the Player for the Booking giving rise to the claim, or (b) Indian Rupees Five Thousand (₹5,000).

10.1 The Player shall indemnify, defend, and hold harmless SpentyAI, its proprietor, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, costs, expenses (including reasonable legal fees), liabilities, judgments, fines, and settlements arising out of or in connection with:

• the Player’s use of the Turf or the Platform;
• any injury, death, illness, or property damage caused by or to the Player or by members of the Player’s party at the Turf;
• any breach by the Player of this Agreement, of any law, or of the rules of the Turf;
• any false or misleading information supplied by the Player to the Platform;
• any abusive, discriminatory, or unlawful conduct by the Player at the Turf or on the Platform; and
• any review or other content the Player submits to the Platform that infringes a third party’s rights or breaches applicable law.

11.1 The Player may submit ratings and reviews of Turfs the Player has actually booked and used.

11.2 Reviews must be honest, based on first-hand experience, and free of abusive, discriminatory, defamatory, obscene, sexually explicit, threatening, or otherwise unlawful content.

11.3 SpentyAI reserves the right (but does not undertake the obligation) to remove or edit reviews that violate this Agreement, that appear to be fake or paid, or that target the Owner personally rather than the Turf experience.

11.4 The Player grants SpentyAI a worldwide, royalty-free, sublicensable, perpetual, irrevocable, non-exclusive licence to use, reproduce, publish, display, and distribute the Player’s reviews and other content on the Platform and in marketing materials. The Player warrants that they own (or have permission for) any content they upload.

12.1 SpentyAI’s collection and use of the Player’s personal data is governed by its Privacy Policy and by the Digital Personal Data Protection Act, 2023 (the “DPDP Act”).

12.2 Booking and payment data is shared with the Owner (only what is needed to service the Booking — typically first name, phone, Booking ID, slot time, sport) and with the payment gateway. SpentyAI does not sell Player personal data to advertisers or data brokers.

12.3 The Player has rights under the DPDP Act including the right to access, correct, or delete the Player’s personal data. These rights can be exercised via the Account settings within the Platform, or by emailing [email protected].

12.4 The Platform supports account deletion via the Settings → Delete account flow (as required by the App Store and Play Store deletion policies). Account deletion anonymises the Player but retains records of completed Bookings for record-keeping, tax, and audit purposes (as permitted under the DPDP Act).

13.1 By creating an account, the Player consents to receive transactional communications relating to Bookings (in-app notifications, email, SMS, and push notifications) from SpentyAI and, where necessary, from the relevant Owner via SpentyAI.

13.2 The Player may opt out of non-essential marketing communications (e.g. promotional emails about new cities, new sports, special offers) at any time via the Account settings or by clicking the unsubscribe link in any such email. The Player cannot opt out of essential transactional communications (e.g. Booking confirmations, payment receipts, refund notifications) while maintaining an active account.

14.1 By the Player. The Player may stop using the Platform at any time. The Player may also delete the Player’s account via the Settings → Delete account flow on the Platform.

14.2 By SpentyAI. SpentyAI may suspend or terminate the Player’s account at any time, with or without notice, where:

• the Player has breached any provision of this Agreement;
• the Player has misrepresented any information to the Platform;
• the Player has engaged in chargeback fraud, payment-instrument fraud, or other fraudulent activity;
• the Player has repeatedly no-showed or has been the subject of repeated and substantiated Owner complaints;
• SpentyAI is required to do so by law, court order, or regulator; or
• SpentyAI determines, in its sole judgement, that continued service to the Player is incompatible with the Platform’s quality, safety, or brand standards.

14.3 Surviving provisions. Sections 9, 10, 11.4, 12, 15, 16, 17, and 18 survive termination.

15.1 The Platform (including all software, databases, designs, logos, trademarks, copyrighted content, and the “Turfgrass.in” brand) is and shall remain the sole and exclusive property of SpentyAI. Nothing in this Agreement grants the Player any right, title, or interest in the Platform other than the limited right to access and use the Platform during the term of this Agreement solely for the purposes contemplated by this Agreement.

15.2 The Player shall not copy, scrape, mirror, redistribute, decompile, reverse-engineer, or create derivative works of any part of the Platform, except to the extent expressly permitted by mandatory applicable law.

15.3 Turf photographs and descriptions on Listings are licensed by Owners to SpentyAI under the Owner Service Agreement. The Player may not republish them outside the Platform without SpentyAI’s prior written consent.

16.1 Neither Party shall be liable for any failure to perform, or delay in performing, any obligation under this Agreement (other than payment obligations already accrued) caused by events beyond its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, government action, pandemics, lockdowns, internet outages, payment gateway outages, weather events, or natural disasters (a “Force Majeure Event”).

16.2 Where a Booking is affected by a Force Majeure Event, Section 7.5 applies.

17.1 This Agreement shall be governed by and construed in accordance with the laws of India.

17.2 Subject to Section 17.3, the courts at Indore, Madhya Pradesh shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.

17.3 Notwithstanding Section 17.2, either Party may apply to any court of competent jurisdiction for interim or injunctive relief.

17.4 Before commencing litigation, the Player agrees to first email SpentyAI at [email protected] with a clear written description of the dispute and to allow SpentyAI thirty (30) days to attempt good-faith resolution.

18.1 Notices to SpentyAI should be sent to [email protected] (general support and disputes), [email protected] (data and privacy), or by post to:

SpentyAI, 102, Midrise Street, M-27, SS Infinitus Phase 2-B, Lasudiya Mori, Indore — 452010, Madhya Pradesh, India.

18.2 Notices to the Player will be sent to the email address registered by the Player on the Platform.

18.3 Grievance Officer. In accordance with Rule 4(1) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for SpentyAI (Turfgrass.in) is:

SpentyAI may modify, update, or revise this Agreement from time to time. The revised Agreement will be posted at this URL with an updated Effective Date. Material changes will be notified via in-app banner and/or email. The Player’s continued use of the Platform after the effective date of any revision constitutes acceptance of the revised Agreement. If the Player does not accept any revision, the Player’s sole remedy is to stop using the Platform and delete their account.

20.1 Entire Agreement. This Agreement (together with the Privacy Policy and any in-product policies referenced by this Agreement) constitutes the entire agreement between the Parties on its subject matter and supersedes all prior discussions and representations on the same subject.

20.2 Severability. If any provision of this Agreement is held unenforceable, the remaining provisions shall continue in full force.

20.3 No Waiver. Failure or delay by either Party in enforcing any right under this Agreement shall not constitute a waiver of that right.

20.4 No Assignment by Player. The Player shall not assign or transfer any rights or obligations under this Agreement without SpentyAI’s prior written consent. SpentyAI may assign its rights and obligations to any successor entity, including any entity into which SpentyAI may convert (for example, from a sole proprietorship to a private limited company).

20.5 No Agency. Nothing in this Agreement creates any partnership, joint venture, employer-employee, principal-agent, or franchisor-franchisee relationship between SpentyAI and the Player, or between SpentyAI and any Owner.

20.6 Electronic Form. This Agreement is concluded in electronic form, valid and binding under the Information Technology Act, 2000 and the Indian Contract Act, 1872. No physical signature is required.

By accessing, browsing, signing in to, or making a Booking through the Platform, the Player:

1. confirms that the Player has read, understood, and agrees to be bound by every provision of this Agreement;
2. confirms that the Player is at least 13 years old, and where between 13 and 18, has the consent of a parent or legal guardian who has read and accepted this Agreement on the Player’s behalf;
3. confirms that all information provided by the Player to the Platform (name, contact details, payment instrument) is true, accurate, and complete; and
4. consents to receive transactional notices and communications from SpentyAI as described in Section 13.

The Player’s use of the Platform, together with the timestamp and IP address logged by the Platform, shall constitute evidence of the Player’s acceptance of this Agreement.